terms & conditionsas of
Once your purchase is confirmed we aim to ship the order within 14 working days.

We offer international shipping to our customers within EU. If you are outside EU, please contact us and we’ll find a solution. Please review the following information regarding our shipping and return policies, as well as GDPR, to ensure a smooth shopping experience with us.

We use DHL as shipping partner.

Delivery Time
Our products are lovingly handmade on a small scale. Therefore, please allow a minimum of 2 weeks for the delivery of your order from the date of purchase. We take great care in crafting each item, and we appreciate your patience as we ensure the highest quality for your products.

Shipping Costs
Shipping costs for orders will be calculated at checkout.

Customs and Duties
Please note that international orders may be subject to customs and import duties, which are the responsibility of the buyer. These fees may vary depending on your country's regulations and are not included in the product price or shipping cost.

Order Tracking
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

We accept Visa, MasterCard and regular account payments. Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the site are in SEK. Your shipping cost will be calculated at checkout.

We want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return policy. Here are the details:

Return Window: You have 30 days from the date of delivery to initiate a return.

Return Shipping: The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Condition of Returns: Please ensure that the product is in its original condition with all packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.

Handling Time: Once we receive your returned item, please allow up to 2 weeks for us to process and inspect the return. We will notify you via email once the return has been processed.

Refund or Exchange: You may choose either a refund for the purchase price of the item (excluding shipping costs) or an exchange for another product of equal value. Refunds will be issued to the original payment method.

Personal details
By shopping with BACKEN or registering for our newsletters, you accept our privacy policy and our handling of your personal data. We care about your personal privacy and do not collect more data than necessary. We never sell or pass on your data to third parties without legal basis.

BACKEN is responsible for the processing of personal data that you have provided to us. Your personal data is processed by us in order to manage your order and in instances when you have requested newsletters or promotional offers - to tailor marketing to your individual needs.

The following information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

What is personal data?
Personal data is any information that can directly or indirectly be associated with a physical person.

What data do we store?
To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation such as the accounting laws.

Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar mailings are carried out with your consent.